These texts are drafts under legal review. · Version 1.2
Delivery and Refunds (DRAFT)
Last updated: 19 October 2026 (draft)
This page explains how delivery, payment, cancellation and refunds work for Guestkite subscriptions.
Delivery
Guestkite is software delivered online; there is nothing physical to deliver. The subscription is active in the panel as soon as the payment is confirmed. Purchase terms: Distance Services Agreement and Pre-Contract Information. The binding text is the Terms of Service; this page summarises its relevant sections (4 and 12).
1. Try before you pay
The first business each user account opens gets a 14-day free trial; no card is needed. When the trial ends the service keeps working for 7 more days and the owner is notified. If no payment is made in that time the service is paused; data is not deleted (Terms 4.4).
2. Cancellation
- You can end your subscription so that it does not renew at any time: tell us at least 30 days before the term ends, in the panel (Subscription and billing) or at support@guestkite.com (12.1).
- After you cancel, you keep using the service until the end of the period you paid for.
- When the agreement ends you can export your data from the panel and the API for 30 days; after that it is deleted (13).
3. Refunds
- Fees paid are not refunded (12.3).
- Exception: if you terminate because of Guestkite's material breach, the fees you paid are refunded (12.2, 12.3).
- Price changes: prices are announced at least 30 days ahead and apply from the next period; if you do not accept them you can terminate at the end of the period (4.5).
- If you were charged by mistake or twice, write to us and we will review and correct it.
4. Contact
TAG Yazılım ve Bilgi Teknolojileri Sanayi Ticaret Limited Şirketi, Kundu Mah. 33006 Sok. No:8/N Aksu / Antalya, Türkiye · support@guestkite.com